Warranty and Return Information
EQUIPMENT WARRANTY INFORMATION
Gateway Medical Equipment, LLC will notify all Medicare beneficiaries of the warranty coverage, and we will honor all warranties under applicable law. Gateway Medical Equipment, LLC will repair or replace, free of charge, Medicare covered equipment that is under warranty. In addition, an owner’s manual with warranty information will be provided to beneficiaries for all durable medical equipment where this manual is available.
Gateway Medical Equipment, LLC will accept returns of substandard or unsuitable items at no charge, if notified within 10 days of the delivery receipt. Refunds of opened items that are not defective will be taken on a case by case basis determined and inspected by Gateway Medical Equipment, LLC, and will usually be accepted if the returned item(s) is in new condition. Opened sterile packages are NOT returnable. Customer is responsible for freight or personal delivery back to us. Our goal is 100% customer satisfaction within logical boundaries. If you are dissatisfied with the item(s) you have received, please contact us promptly and directly.
We want you to always be satisfied with the products and services that you receive from our company. If, at any time, you are concerned, have a problem, or wish to voice a grievance you may do so without fear of reprisal. You may contact our office manager at 636-536-5337. The manager will investigate your grievance within 72 hours of receipt and make every reasonable effort to resolve the concern to our mutual satisfaction. We encourage patients to voice their concerns and allow our staff the opportunity to resolve any problems or grievances that may arise with your medical equipment. We look forward to successfully meeting your needs. If after this process is completed you are not satisfied, please ask to speak with The Vice President of Operations and/or President. If your complaint remains unresolved, you may contact The State at 800-392-0210.